Conflict

Conflict is not the ogre we sometimes think it is. In fact, it can be a very good friend, the kind that’s not afraid to tell you when you’re just plain wrong – or right. How can we access its reflections and fertility?

Dealing with Conflict: What’s the Best Way?

There is no one ideal way of dealing with conflict. The best response is well matched to the situation and may involve multiple approaches over time. The best way to deal with conflict emerges from a familiarity with the options,…

Start with Heart – Ok, but which one?

One of the foundational pieces of the Crucial Conversations ** paradigm for dealing with conflict is: Start with Heart. One translation of that is the question, what do I want?  Or, what do I really want? There is invariably a layered…

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