crucial conversations

The Insightful Empathic Faculty

This series of posts describes what we’ve learned about the peculiarities of leadership in academia based on our work with the CPI 260® leadership assessment.  See the introduction to this series for background on this assessment. In this post we’re…

Start with Heart – Ok, but which one?

One of the foundational pieces of the Crucial Conversations ** paradigm for dealing with conflict is: Start with Heart. One translation of that is the question, what do I want?  Or, what do I really want? There is invariably a layered…

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