Refunds and Returns Policy

The only reason we do the work we do is to support the higher ed community to do better and more fulfilling work, and to support higher ed to be a more positively productive institution. Our services are designed to those ends. If you have purchased a service through our website that did not help you in those ways, we want to hear from you. We very much want to deliver value to you and will work with you to determine the best way to achieve that.

Before we go into the refund policy, though, we want to say this: if you have questions about a particular service, or about whether our approach is actually a good fit for you, we encourage you to talk with us before you purchase. We love these kinds of conversations! We are more than happy to talk with you to determine appropriateness and fit, and even to refer you to someone else when others will be able to meet your request better.

Now, on to the details. Regarding Returns: we don’t actually sell anything on our website that is returnable, so we don’t do returns per se. Regarding Refunds: Yes, we issue refunds and/or credits in the following ways.

Refunds

Circumstances where we may issue a full refund include:

• you’ve purchased a service and find yourself unable to make use of it
• you’ve purchased a service then changed your mind
• you’ve purchased and made use of a service, and are unhappy with it

We may issue a partial refund in these cases:

• You purchased a service such as a series of coaching sessions or a multi-session seminar/class, have attended several of the sessions, but cannot or do not wish to attend the rest

Refunds may be unavailable for services where we seek to reduce the administrative overload (and thus the cost) by not tracking attendance. In these instances, we typically offset this limitation by offering multiple avenues to make use of a given resource (e.g., flexible attendance, recorded material). Please look in the description of the service for special refund policies.

Credits and Renegotiation

If accessing the service is more important to you than getting money back, where feasible we may issue service credits or renegotiate services (e.g., timing). So, for example, if you purchased something that you really want, but due to timing issues you cannot make use of it, we will talk with you to see if either a credit or a rescheduling is a good option.

If you have questions, or to request a refund/credit/renegotiation

To request a refund/credit/renegotiation, or if you have questions about this policy, how it may apply to a particular service, about appropriateness/fit of a particular services for you, etc., head over to our Purchase Questions and Refund Requests page and reach out.